Conditions
So. you know.
everything.

Deposit and Guarantee


Currently is NO DEPOSIT for all bookings until arrival date 21.12.2023 required.
Bookings which concern the period: Christmas, New Year's Eve and Carnival, A DEPOSIT is required.
 

We are pleased to inform you that the final invoice is create at check-out.
We accept the following payment methods at our hotel:


  • Cash payment
  • Euro check card (Maestro card/debit card)
  • Eurocard/MasterCard
  • VISA Card


Please note that we do not accept Diners & American Express cards.

Cancellation conditions


The following cancellation conditions apply for individual bookings for winter season 2023/2024 (02.12.2023 until 01.04.2024 - except Christmas, New Year's Eve and Carnival):


  • up to 7 days before arrival - free cancellation
  • from 7 days before arrival: 70% of the total price
  • from 5 days before arrival: 90% of the total price
  • day of arrival or no-show: 100% of the total price



For bookings over the Christmas period (22.12.2023 - 26.12.2023), New Year's Eve (26.12.2023 - 06.01.2024) and Carnival (09.02.2024 - 24.02.2024) separate conditions apply:


  • up to 3 weeks before arrival - free cancellation
  • from 21 days before arrival: 50% of the total price
  • from 14 days before arrival: 70% of the total price
  • from 7 days before arrival: 90% of the total price
  • on the day of arrival or No-Show with 100% of the total price as cancellation fee


 
The following cancellation conditions apply for individual bookings (from 01.04.2024 - 01.12.2024):


  • up to 72 hours before arrival - free cancellation
  • from 72 hours before arrival: 90% of the total price
  • day of arrival or no-show: 100% of the total price

DEPOSIT


For each reservation, which concerns the travel period Christmas (22.12.2023 - 26.12.2023), New Year's Eve (26.12.2023 - 06.01.2024) and Carnival (09.02.2024 - 24.02.2024), a deposit in the amount of € 200 and € 250 has to be payed.

We kindly ask you to pay the deposit of € 250 (concerns a booking from the Krumers Alpin Hotel) until 30 days before arrival.
We will be happy to send you a HOBEX link (deposit link) as a separate e-mail - which will be sent to you after receipt of the booking confirmation.

Easy Online-Check-in and 24/7 Check-out

Simplicity is what the world wants. We also like it to be straightforward, especially for you, of course, but also for us. You can therefore book simply, just enjoy your stay, and check-out easily!